Refund policy
Returns and Refund Policy
At Like a Bestfriend, we want our customers to be completely satisfied with their purchase. We understand that sometimes things may not go as planned, and we want to make sure that our customers are aware of their rights and obligations when it comes to returns and refunds.
Digital Products
Due to the nature of digital products, we do not offer returns or refunds on any of our digital products, including e-books, digital courses, or templates. However, if you experience any technical issues with your purchase, please contact our customer service team and we will do our best to resolve the issue.
Physical Products
If you are not completely satisfied with your physical product purchase from Like a Bestfriend, you may return it within 30 days of receipt for a refund or exchange.
The following conditions apply to all physical product returns:
The product must be returned in its original packaging and in resalable condition.
The customer is responsible for the cost of return shipping unless the product is defective or incorrect.
Refunds will be issued to the original payment method within 14 days of receipt of the returned product. Please note that we do not accept returns on the following products: Customised products, such as personalised items or Sale items
To initiate a return or exchange, please contact our customer service team at support@likeabestfriend.com.au.
Cancellation Policy
If you wish to cancel your order for a physical product, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the product has not yet been shipped. If the product has already been shipped, you will need to initiate a return as per our return policy.
Disclaimer
Like a Bestfriend reserves the right to modify this Returns and Refund Policy at any time. Any changes will be communicated to customers via our website or email.
Consumer Guarantee
In addition to our Returns and Refund Policy, our customers are also entitled to the statutory consumer guarantees under the Australian Consumer Law. These guarantees include that the products we sell are of acceptable quality, fit for their intended purpose, and match the description provided. If a product does not meet these guarantees, customers may be entitled to a repair, replacement, or refund.
Complaints Handling
At Like a Bestfriend, we take customer complaints seriously and will make every effort to resolve any issues as quickly and efficiently as possible. If you have a complaint, please contact our customer service team at support@likeabestfriend.com.au and provide us with as much detail as possible about the issue. We will acknowledge your complaint within 48 hours and provide you with a resolution within 14 days, unless extenuating circumstances apply.
Privacy Policy
We understand the importance of protecting our customers' privacy and personal information. Our Privacy Policy outlines how we collect, use, disclose, and protect our customers' personal information. By using our website and purchasing our products, you consent to our collection, use, and disclosure of your personal information in accordance with our Privacy Policy.
If you have any questions or concerns about our Returns and Refund Policy, please contact our customer service team at support@likeabestfriend.com.au.